Troubleshooting
As with every new website comes teething problems and as much as we have tried to fix any issues before the launch there could well be some that still arise. Should you have any problems, please first check the list below for a potential solution and solution the not be there please contact us at iain@siaaustria.com. In the email please explain the issue you have encountered and our team will get back to you as soon as possible with the fix.
We have discovered there is a response issue between the videos in the slides and some mobile phones/internet Browsers. There are 3 options to fix/get around this. First we recommend everyone uses Google Chrome as their internet browser both on android/apple phones as well as Apple/windows computers. Chrome is the leading web browser and is extremely good at optimising performance.
Should the problem still arise try to clear your ‘cookies and cache’ by going to your browser history and clearing ‘cache and cookies’. The next option is to view the website in ‘incognito mode’ or ‘private tab’.
The last option for apple users is to go to phone settings-safari-privacy and turn off ‘prevent cross site tracking’, or on a laptop open safari, click safari in the top left, preferences, privacy and turn off ‘prevent cross site tracking’. This is however the last option and is not recommended to leave off for longer than needed.
Should none of the above work, below every slide is a button to take you to an ‘external presentation’ which should work for everyone.
UPDATE 02/01/2021
The issue has now been resolved and all videos over the next week will be converted to the resolved format. In the meantime some of the videos may still not work properly. Thank you for your understanding.
